I ordered a last-minute gift from Amazon. A text message told me it shipped the same day. This morning I received another text message saying it was delayed by at least a day. I searched the tracking code online at UPS. In under 10 minutes, they realized the issue (someone forgot to put it on the truck) and they immediately upgraded the shipping for a Saturday (Christmas Eve) delivery. True, it all would have worked out and I never would have known that this had even happened, however the fact that I could see the progress, the issue, and the immediate and proactive response means I’m even happier with Amazon and UPS. Bravo to both for making it all happen!